Returning items ordered online is easy, for most returns there is no need to contact us.
Within 30 days of receipt of your shipment (excluding textbooks), you may return any item in new condition with original packaging and accessories, for any reason, for a full refund. We will even refund the shipping cost if the return is a result of our error. If you recieve an item that you feel is inferior quality we also will accept this return with a written explanation as to why you are returning it.
We recognize that many customers do their holiday shopping in advance and that this might make it difficult to return gifts within the 30- day time period. Please note that we will accept returns of items purchased between November 1 and December 31 until January 31.
You can expect a refund in the same form of payment originally used for purchase within 7 to 10 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.
Packing and Sending Your Return
Include the original packing slip with the items you are returning, wrap the package securely, and ship the package to the address below. Please note the reason for your return. Be sure to use a traceable means and record the tracking number for future reference since we cannot be responsible for lost or misdirected returns. We prefer FEdEx or USPS Priority Mail with Delivery Confirmation. Send your return to:
5500 Wabash Ave
Terre Haute, IN 47803
If you are returning a gift, include the packing slip with the item you are returning and indicate the reason for return. Wrap the package securely and ship the package to the return address. If you do not have your packing slip, please indicate the order number and/or the e-mail address and name of the person who purchased this order, along with the reason for your return on a separate piece of paper. Please note if you would prefer store gift card for purchases from our online catalog, otherwise credit would be issued to the original purchaser's account.
Problems, Questions, Suggestions?
If you have any problems with your order, please don't hesitate to e- mail us at: firstname.lastname@example.org